Umbraco Support is a service offered by Umbraco specialists that helps website owners ensure their websites are secure, performant and efficient at all times.
At Cold Banana, we have offices in both Bournemouth and Dubai, allowing us to offer our clients support around the clock. Keeping your website up and running is crucial, which is why supplying flexible support 24/7 is our top priority.
Clients create tickets for our expert developers who diagnose and fix the issue. Some common requests involve fixing components that don't have the desired function and fixing speed issues.
We’re able to fix any problems you have with the Umbraco CMS to provide you with a website that is efficient, optimised for search engines, user friendly and performs exactly how you need.
If you require urgent help with your Umbraco site, get in touch with us through our contact form. We even offer support services for sites developed by third parties.
We understand that a well run website is key for digital success. As an Umbraco Gold Partner, we are positioned to offer the highest quality support for Umbraco users.
Full support - we cover all Umbraco versions
Performance - Ensure your websites performance is as optimised as it can be
Third party related issues - We offer our Umbraco services to all websites, including sites built by third parties
SLAs - Service Level Agreements are pre-agreed processes between the client and ourselves of what will happen in the case of an urgent incident e.g the website went down. SLAs ensure that suitable resolutions are provided within a given timeframe.
Specialised hosting and DevOps
Seamless integrations
Speak with reliable Umbraco Masters and Developers
Receive Umbraco advice
Rest assured knowing that your Umbraco website is in professional hands
Our two Umbraco Support options allow you to choose which best fits your website's needs.
PAYG
You only pay for the amount of hours that you use each month. Using this method allows you to avoid monthly payment instalments if you fear that you won't make use of all the hours available. You still get the same level of service as a fixed hours option, however, a PAYG agreement will typically come at a higher day rate.
RETAINED HOURS
You pay a fixed monthly fee which provides you with a set amount of hours per month. Should anything go wrong with your platform, you have an agency on hand who is able to fix the issue for you within a predefined time frame.
Throughout the years, we have noticed a common trend of tickets from our clients and have listed these to help you identify if your site is having similar issues.
SSL Certificates
Adding an SSL (Secure Sockets Layer) certificate to your website ensures users data is secure. These certificates encrypt data transferred between the user's browser and the web server, ensuring personal data like passwords and personal information is protected. They also have SEO benefits such as reduced bounce rates.
Redirects
A common request we get asked by clients is to fix redirects from their site. Redirects are links that are turned away from the original page they linked to and directed to another page. Having too many of these can have negative implications on SEO. These redirects come in different variants, from permanent 301 redirects to temporary 307 redirects.
404 errors
Similar to redirects, 404 errors have a negative impact on a page's SEO as search engines may waste time crawling these 404 pages instead of your valuable pages, which can reduce crawl efficiency. Users can't access the information they are looking for, which, similar to SSL Certificates, increases bounce rate. The site can also look unprofessional, making for a loss of trust and damage to the brand reputation.
Generic bug - visual or graphical bug
Generic issues, such as visual or graphical bugs can be fixed through our support services. For example, if a page shows as the incorrect colour, this can be amended.
Umbraco patches
Umbraco has many versions and in between these versions, patches are made. This is a small update to mitigate any potential vulnerabilities or issues. We regularly install these patches for clients.
Fixing speed issues
Check if your website speed is slow through a lighthouse report. You can do this by right clicking on your website and inspecting the page. On the navigation bar at the top click the arrows and select lighthouse. Begin the report using the blue button for either mobile or desktop. We would recommend that your site speed should be between 85 and 100.
Fixing API errors
Installing APIs on your website can add hundreds of functions to your site. However, these APIs can be tricky to install and sometimes even break while installed. Our developers can fix these issues and mitigate the consequences by inspecting the code.
Pop up banners
Many of our clients request the creation of pop up banners. These are a prompt to check if you have found everything you need from the page. We create these through components that can then be reused for future promotions.
Adding discount code functionality
During promotional times, clients will look to put discounts on their website, to help push sales. There are multiple ways to approach this. We would recommend either adding the discount to either the entire basket, or a specific product discount.
Adding + removing ga4 scripts
This is a simple request, however it’s incredibly important in the grand scheme of your website. These are basic HTML changes, to ensure that you are able to track your customer’s movements through your website.
Updating IP whitelisting
IP whitelisting is used to only allow/block a certain user's visibility of a website/web page. You would make use of this in a scenario where you are putting sensitive information on the website, or trying to avoid malicious attacks.
No two businesses are the same, which is why our team takes the time to get to know each client during the onboarding process. We build a customised package tailored to each client and are committed to providing a top-rate service with no tiered system based on spend.
We’re proud to have 10+ years of experience in providing Umbraco Support and have no doubts that we are able to tackle even the most challenging fixes.
As part of the support package that we provide, we have a guaranteed response time and goal resolution time for each request. These response times are specific to each partnership that we enter, allowing you the flexibility to decide on what resolution times you will be looking to expect from us. We agree on a scale of priorities with each customer, ranging from a business critical issue, to a minor bug.
Umbraco is designed to give you a platform where you have the freedom to do and manage things your way. Every project has different needs and requirements and instead of packing a system with options and buttons that may or may not be relevant for you, they’ve kept it neat and open.
This CMS has been designed so that it's a breeze for your content editor to work with it. In Umbraco, there are number features to ensure that whether it’s text, photos or videos it's intuitive to use and therefore gets updated frequently and gets presented exactly the way you’ve intended, no matter what device your visitors are on.
There’s more to a great digital project than just a CMS. That’s why there are more than 300 extensions available for use with Umbraco. So rather than being limited by a vendor you have the freedom to combine the tools that work perfectly for your site and your needs.
Working with a Umbraco Gold Partner such as Cold Banana gives you an extra layer of confidence with the CMS as you are working with a fully certified team of professionals, who are based with our Head Office in Bournemouth.
Cold Banana have been supporting business like yours since 2015, if you would like to find out more about how we could help you and your business than please get in touch.
Alternatively if you are looking to find out how you can join the team then please get in touch to speak with one of our team.